Frequently Asked Questions
Everything you need to know about shopping with T-Launch
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply contact our support team to initiate a return or exchange process.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, T-Launch ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What should I do if I receive a damaged item?
If your order arrives damaged, please take a photo of the item and the packaging and contact us within 48 hours of delivery. We will arrange a replacement at no extra cost.